Return & Refund
1. Under certain conditions, you may exchange or ask for a refund within 30 days from the original date of receiving.
2. Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, and detailed description of the problem.
3. In case the products arrive with damages, wrong delivery or mismatched models, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action (by customer herself/himself), and exchange or refund would be rejected.
4. For all defective items, buyers need to send pictures to proof the damages parts.
5. Returns will only be accepted when it's in its original condition and the item(s) matches the item(s) on our Order Records.
6. If return is for refund/exchange only and have non-quality cases, besides the shipping fees, we will also deduct 15% of the order total amount as handling fee and give you a partial refund or another product you like(charge or refund balance money for the different items).
7. All images displayed on our site are digital photos taken by us. Because of conditions of light and background, they might look a little different from what they really do in the real world. This would not be a reason for exchange or refund request.
8. Prices might vary from different seasons and our promotional campaigns. Price changing would not be a reason for exchange or refund request.
9. For exchange cases, please send the product back first and provide us a delivery tracking serial number and the link where to track this. We will have a new product dispatched to you as soon as we receive the return.